6 Solutions to Challenging Customer Service Issues
Depending on your objectives, strategy, and market, you’ll need specific tools or platforms. When customers can find this information themselves there are fewer tickets to deal with, further reducing the time and cost it takes to resolve them. If call/support ticket volumes haven't decreased, you need to recruit and train new agents. Recruiting and training new agents costs more than retaining current team members. It's not your customers' fault if […]
